Refund policy

Return & Refund Policy

Last Updated: 1 August 2026

At QuillCove, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with an eligible product, you may request a return within 3 days of delivery, subject to the conditions below.

1. Return Window

Eligible products can be returned within 3 days from the date of delivery.

To request a return, please contact us within the 3-day return period at:

Email: [Your Support Email]

Please include your order number, product name, and reason for the return.

Return requests submitted after 3 days from delivery may not be accepted.

2. Return Eligibility

To be eligible for a return, the product must:

  • Be unused and in its original condition

  • Be in the original packaging, where applicable

  • Include all original accessories, tags, or components

  • Not have been damaged due to misuse, negligence, or improper handling

  • Be returned within the 3-day return period

QuillCove reserves the right to reject a return if the product does not meet these conditions.

3. Non-Returnable Products

For hygiene, safety, and product-quality reasons, the following products cannot be returned under any circumstances:

  • Paper products

  • Notebooks, diaries, journals, loose paper, writing pads, and similar paper-based products

  • Hygiene-related products

  • Personal-use hygiene products

  • Any product specifically marked as non-returnable on its product page

Please check the product description carefully before placing your order.

Non-returnable products are not eligible for return or exchange once delivered, including if the product has not been opened or used.

This restriction does not affect any mandatory rights or remedies available to customers under applicable Indian law.

4. Return Shipping Charges

For eligible returns, the customer is responsible for the return shipping charges.

QuillCove will not reimburse return shipping costs unless we specifically agree otherwise or applicable law requires us to do so.

We recommend using a reliable and trackable shipping service when returning a product, as QuillCove cannot be responsible for products lost or damaged during customer-arranged return shipping.

5. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us as soon as possible after delivery.

Please send:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging, where applicable

  • A video showing the issue, if necessary

Please do not dispose of the product or its packaging until we have reviewed your claim.

If the product is confirmed to have been damaged or defective before or during delivery, we will determine an appropriate resolution, which may include a replacement or refund, subject to applicable law.

The customer will not be required to bear return shipping costs where the return is due to an error attributable to QuillCove or where applicable law requires otherwise.

6. Wrong or Missing Product

If you receive a product that is different from the product you ordered, or an item is missing from your order, please contact us promptly at [Your Support Email].

Please provide your order number and photographs of the package and products received.

After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution.

7. Refund Process

Once an eligible returned product is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be initiated using the original payment method wherever possible.

The time required for the refund to appear in your bank account or payment account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

You will be notified once the refund has been processed by QuillCove.

8. Refund Amount

For an approved return, the applicable product amount will be refunded after completion of the return process.

Original shipping charges are generally non-refundable, except where the return is due to a wrong, damaged, or defective product supplied by QuillCove, or where otherwise required by applicable law.

Any applicable deductions will be communicated to the customer before the refund is processed.

9. Exchanges

Eligible products may be exchanged only where an exchange is specifically approved by QuillCove and replacement stock is available.

Non-returnable paper and hygiene products are not eligible for exchange, except where a replacement is required because the product was incorrectly supplied, damaged, or defective, subject to applicable law.

If the requested replacement is unavailable, we may provide an appropriate alternative or refund where applicable.

10. How to Request a Return

To start a return, contact us at:

QuillCove
Email: [Your Support Email]
Phone: [Your Phone Number, if applicable]

Please provide:

  1. Order number

  2. Product name

  3. Reason for return

  4. Photos or videos, where applicable

Do not send a product back before receiving return instructions from QuillCove.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

QuillCove
Email: [Your Support Email]
Phone: [Your Phone Number, if applicable]
Address: [Your Business/Registered Address]

We aim to make the return and refund process as straightforward and transparent as possible.

12. Changes to This Policy

QuillCove may update this Return & Refund Policy from time to time. Any changes will be posted on this page along with the updated Last Updated date.



Return and Refund Policy

Last Updated: [Insert Date]

At QuillCove, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us and we’ll work with you to find an appropriate solution.